FREQUENTLY ASKED QUESTIONS

Ready Logistics here to answer any question(s) you may have regarding our dealers, carriers and process. Below are some lists of commonly asked questions for dealers, consumers and carriers. Select any question below to learn more.

Dealer FAQs and Answers (click each question to reveal answer)

Ready Logistics is the expert in transporting vehicles from anywhere to everywhere with a strong focus on meeting client delivery needs. This attention to detail and superior service has made us the largest automotive logistics company in the United States. Ready Logistics helps to minimize risk through our qualified carrier network, leverage technology and optimize service delivering convenience to our clients.
There are several factors that determine the market rate for transportation costs, therefore, it’s best to work with a Ready Logistics Dealer Sales representative to guarantee the best price for your order. Ready Logistics does provide a firm estimate which can be obtained through our website. Once you get a firm quote, your regional Dealer Sales representative will contact you to gather more details about your order.
There are several ways to place an order for transportation: 1) by calling us at 480.558.3200, option 3 and speaking with your Dealer Sales Representative, 2) sending an e-mail to sales@readylogistics.com, 3) in-lane on sale day at any Manheim auction or 4) online via one of our integrated partner platforms, such as SmartAuction and OVE.com.
Dealer clients can register for access to our Dealer Portal, which provides updates during the vehicle transportation process. The Dealer Portal is located at http://www.readylogistics.com/dealerportal. Consumer clients, known as personally owned vehicles (POV) can call our Personally Owned Vehicle (POV) team at 480.558.3200, option 3 to get details regarding your order.
Weather, traffic, road conditions and other unforeseen factors make guaranteeing the delivery date impossible for all transportation companies, however during the order process, we will provide you with a firm delivery estimate. One thing Ready Logistics can guarantee is that our team will be working very diligently to make sure your vehicle is delivered within the specified time they quote you as well as keep you informed every step of the way.
Typically Ready Logistics needs just a few days prior to your vehicle being available to arrange for pick-up. Regardless of your order date and pick-up date, our team will stay in constant contact to ensure the transportation process runs smoothly.
Under normal circumstances, a qualified carrier will pick up your vehicle within 2-5 days of the order date. If there are any changes to the pick-up time frame, our team will stay in contact to ensure the transportation process runs smoothly.
Ready Logistics provides “anywhere to everywhere” service on all orders at no additional charge. Our team will work with you to arrange a safe and comfortable pick-up and drop-off location for your vehicle. We recommend only working with companies will provide this service for the safety of you and your vehicle.
Ready Logistics takes its qualified carrier application process seriously. Our Carrier Compliance team validates and monitors carriers’ insurance policies, safety ratings, performance history, licensing and authority, etc. Carriers are required to maintain at least $1,000,000 in auto liability insurance, as well as cargo insurance that is dependent on the carrying capacity of their trailers, with additional insurance requirements dependent on the size of the carrier’s fleet and the scope of their operations. Once a carrier is approved, our Carrier Relations and regional dispatch teams monitor carrier performance and compliance to ensure that our qualified carrier network continues to operate consistent with Ready’s performance requirements.
Our goal is to keep your vehicle(s) with the same qualified carrier throughout the entire process, as this provides the best experience and minimizes risk. This is part of our “anywhere to everywhere” service promise to all of our clients.
Most transport trucks and long and wide, preventing them from gaining access to all residential or commercial neighborhoods. If it is not possible for your qualified carrier to reach your location, we will arrange a nearby, safe, well-lit area for your vehicle to be loaded and unloaded.
We recommend you try your best to receive the order, as a thorough inspection of the vehicle for damage must be completed. If you are not able to receive your vehicle, an authorized party may complete the drop-off inspection process on your behalf. To add an authorized user to your order, please call our Dealer Sales and Customer Care team at 480.558.3200, option 3 and provide the first name, last name and phone number of the user. We also recommend providing your authorized user your pick-up inspection report for reference.
Larger vehicles take up much more space on a transport truck than traditional passenger vehicles. Because of their dimensions, these vehicles take up the amount of space normally used for two vehicles, thus resulting in the need for an incremental increase in the fee. Full-size Trucks, Vans & SUV’s along with various other vehicles fit into this category.
We gladly accept any one of the following payment methods: MasterCard, Visa, American Express and Discover. We require one payment up front that is 100% refundable if you cancel prior to us scheduling a carrier. Once your vehicle has been scheduled with a carrier, you may still cancel anytime prior to pick-up for a full refund less a cancelation fee of up to $250. Do not give money directly to a qualified carrier.
If you are purchasing transportation directly through Ready Logistics for the first time, a one-time credit card payment may be required to complete your order. Upon successful payment of your first order, you may apply for credit terms or complete an auto payment form and send it back to our Accounting Department via fax 480-251-5228 or e-mail at accounting@readylogistics.com.
On an open carrier, your vehicle is exposed to inclement weather and road conditions just as it is when you are driving it yourself. On an enclosed carrier, your vehicle is not subjected to inclement weather or road conditions. Vehicles over a certain value are required to be transported via enclosed carrier. You may request your vehicle be transported via enclosed carrier.
We recommend against this as the Federal and State Department of Transportation (DOT) regulations prohibit the transport of household items in vehicles being transported by auto carriers. These items are also not covered by carrier's insurance. Any damage to your vehicle due to household goods shifting or breaking is also not covered. Personal belongings left in the vehicle are shipped strictly at the owner's risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility. Items packed in the vehicle will also add weight that may cause damage to the vehicle. If you still feel the need to put personal items in your vehicle (Not Household Items) you must limit them to less than 100 lbs. and be confined to the trunk area. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.
It is recommended to leave between 1/8 and 1/4 tank of fuel in your vehicle. However, we will transport it with any amount.
If your vehicle is not operable at the time of transportation, an inoperable fee of $150 will be added to the transport cost.
Oversized vehicles have any one or more of the following: 1) dual rear wheels, 2) lift kits (body or suspension), 3) oversized wheels or tires, and 4) roof racks. A standard oversized vehicle fee of $200 will be imposed. Vehicles with oversized characteristics beyond the ones stated and commercial vehicles may have an additional fee imposed depending on the level they are oversized.
Absolutely! Your vehicle is fully insured during transit by general carrier liability insurance. All of our qualified carriers are fully insured with most of them carrying up to $1,000,000 of liability insurance. Acts of God (hail, floods, hurricanes, avalanches, etc.), along with road debris that can cause minor damage to windshields, paint and undercarriages are not covered. Oil drips onto convertible tops are not covered by the carrier's insurance. You may request your vehicle be transported via enclosed trailer during the order process.
Yes. Ready Logistics holds license #MC-595726-B from the U.S. Department of Transportation Federal Motor Carrier Safety Administration.
New damage on your vehicle can be a stressful process. Ready Logistics makes it easy to open and settle a damage claim with our qualified carrier. During the drop off inspection process, call immediately and ask to speak with our Damage Claims department who will instruct you further. If our Damage Claims team is not available, notate all new damage on the pick-up bill of lading provided by the qualified carrier.
Our qualified carrier will reach out to you via phone or e-mail 24 hours before your scheduled delivery date and time to confirm. If you have not heard from your carrier within 24 hours of delivery, please call our Customer Care team immediately at 480.558.3200, option 3
No, Ready Logistics only services the continental United States. However, if you are shipping within the continental United States, but your billing address is outside the United States, please contact your Dealer Sales Representative at 480.558.3200, option 3 during normal business hours.

Consumer FAQs and Answers

Ready Logistics is the leading nationwide automotive logistics company moving more than 130,000 units monthly for dealers, consumers, auctions and financial institutions backed by over 6,500 qualified carriers. Our technology and centralized services provided clients with hands-off service from anywhere to everywhere.
There are several factors that determine the market rate for transportation costs, therefore, it’s best to work with a Ready Logistics Dealer Sales representative to guarantee the best price for your order. Ready Logistics does provide a firm estimate which can be obtained through our website. Once you get a firm quote, your regional Dealer Sales representative will contact you to gather more details about your order.
If you would like to place an order, please call us at 480.558.3200, option 3 to speak with our Customer Care team. They will assist you in completing the order process.
If you would like an updated status on your vehicle, please call us at 480.558.3200, option 3 and speak with our Customer Care team, Monday through Friday 7AM to 5PM MST.
Weather, traffic, road conditions and other unforeseen factors make guaranteeing the delivery date impossible for all transportation companies, however during the order process, we will provide you with a firm delivery estimate. One thing Ready Logistics can guarantee is that our team will be working very diligently to make sure your vehicle is delivered within the specified time they quote you as well as keep you informed every step of the way.
Typically Ready Logistics needs just a few days prior to your vehicle being available to arrange for pick-up. Regardless of your order date and pick-up date, our team will stay in constant contact to ensure the transportation process runs smoothly.
Under normal circumstances, a qualified carrier will pick up your vehicle within 2-5 days of the order date. If there are any changes to the pick-up time frame, our team will stay in contact to ensure the transportation process runs smoothly.
Ready Logistics provides “anywhere to everywhere” service on all orders at no additional charge. Our team will work with you to arrange a safe and comfortable pick-up and drop-off location for your vehicle. We recommend only working with companies will provide this service for the safety of you and your vehicle.
Ready Logistics takes its qualified carrier application process seriously. Our Carrier Compliance team validates and monitors carriers’ insurance policies, safety ratings, performance history, licensing and authority, etc. Carriers are required to maintain at least $1,000,000 in auto liability insurance, as well as cargo insurance that is dependent on the carrying capacity of their trailers, with additional insurance requirements dependent on the size of the carrier’s fleet and the scope of their operations. Once a carrier is approved, our Carrier Relations and regional dispatch teams monitor carrier performance and compliance to ensure that our qualified carrier network continues to operate consistent with Ready’s performance requirements.
Our goal is to keep your vehicle(s) with the same qualified carrier throughout the entire process, as this provides the best experience and minimizes risk. This is part of our “anywhere to everywhere” service promise to all of our clients.
Most transport trucks and long and wide, preventing them from gaining access to all residential or commercial neighborhoods. If it is not possible for your qualified carrier to reach your location, we will arrange a nearby, safe, well-lit area for your vehicle to be loaded and unloaded.
We recommend you try your best to receive the order, as a thorough inspection of the vehicle for damage must be completed. If you are not able to receive your vehicle, an authorized party may complete the drop-off inspection process on your behalf. To add an authorized user to your order, please call our Customer Care department at 480.729.8792 and provide the first name, last name and phone number of the user. We also recommend providing your authorized user your pick-up inspection report for reference.
Larger vehicles take up much more space on a transport truck than traditional passenger vehicles. Because of their dimensions, these vehicles take up the amount of space normally used for two vehicles, thus resulting in the need for an incremental increase in the fee. Full-size Trucks, Vans & SUV’s along with various other vehicles fit into this category.
We gladly accept any one of the following payment methods: MasterCard, Visa, American Express and Discover. We require one payment up front that is 100% refundable if you cancel prior to us scheduling a carrier. Once your vehicle has been scheduled with a carrier, you may still cancel anytime prior to pick-up for a full refund less a cancelation fee of up to $250. Do not give money directly to our qualified carrier transporting your vehicle.
On an open carrier, your vehicle is exposed to inclement weather and road conditions just as it is when you are driving it yourself. On an enclosed carrier, your vehicle is not subjected to inclement weather or road conditions. Vehicles over a certain value are required to be transported via enclosed carrier. You may request your vehicle be transported via enclosed carrier.
We recommend against this as the Federal and State Department of Transportation (DOT) regulations prohibit the transport of household items in vehicles being transported by auto carriers. These items are also not covered by carrier's insurance. Any damage to your vehicle due to household goods shifting or breaking is also not covered. Personal belongings left in the vehicle are shipped strictly at the owner's risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility. Items packed in the vehicle will also add weight that may cause damage to the vehicle. If you still feel the need to put personal items in your vehicle (Not Household Items) you must limit them to less than 100 lbs. and be confined to the trunk area. Under NO circumstances can the car contain firearms, hazardous materials, illegal substances, or contraband.
It is recommended to leave between 1/8 and 1/4 tank of fuel in your vehicle. However, we will transport it with any amount.
If your vehicle is not operable at the time of transportation, an inoperable fee of $150 will be added to the transport cost.
Oversized vehicles have any one or more of the following: 1) dual rear wheels, 2) lift kits (body or suspension), 3) oversized wheels or tires, and 4) roof racks. A standard oversized vehicle fee of $200 will be imposed. Vehicles with oversized characteristics beyond the ones stated and commercial vehicles may have an additional fee imposed depending on the level they are oversized.
Absolutely! Your vehicle is fully insured during transit by general carrier liability insurance. All of our qualified carriers are fully insured with most of them carrying up to $1,000,000 of liability insurance. Acts of God (hail, floods, hurricanes, avalanches, etc.), along with road debris that can cause minor damage to windshields, paint and undercarriages are not covered. Oil drips onto convertible tops are not covered by the carrier's insurance. You may request your vehicle be transported via enclosed trailer during the order process.
Yes. Ready Logistics holds license #MC-595726-B from the U.S. Department of Transportation Federal Motor Carrier Safety Administration.
New damage on your vehicle can be a stressful process. Ready Logistics makes it easy to open and settle a damage claim with our qualified carrier. During the drop off inspection process, call immediately and ask to speak with our Damage Claims department who will instruct you further. If our Damage Claims team is not available, notate all new damage on the pick-up bill of lading provided by the qualified carrier.
Our qualified carrier will reach out to you via phone or e-mail 24 hours before your scheduled delivery date and time to confirm. If you have not heard from your carrier within 24 hours of delivery, please call our Customer Care team immediately at 480.558.3200, option 3.
No, Ready Logistics only services the continental United States. However, if you are shipping within the continental United States, but your billing address is outside the United States, please contact your Dealer Sales Representative at 480.558.3200, option 3 during normal business hours.

Carrier FAQs and Answers

Working with Ready Logistics affords carriers opportunities for more business. Ready Logistics supports its carrier network through teams which are regionally aligned across the continental US. These teams are dedicated to ensuring that carriers continue to see that their trucks are full through increased inventory. For growth opportunities and additional route options please contact your Territory Supervisor via phone or email to discuss available inventory.
Ready Logistics requires all its qualified carriers to maintain minimum safety records and insurance compliance in order to transport vehicles. If you would like to apply for access to our carrier network, visit our Carriers page, download, complete and return your application to our Carrier Compliance team.
The qualification process may take up to 21 days to complete. To expedite the process, please collect all necessary paperwork and documentation before starting the application.
Loads may automatically be dispatched to you by our dispatch team via our exclusive Direct-to-Carrier (DTC) technology. You may also log into 1Dispatch.com to find inventory within your desired area. 1Dispatch.com contains a Saved Search feature that provides e-mail notifications when an opportunity is available that meets your criteria. Lastly, you may reach out to your Dispatch Territory Supervisor via phone or text to see what loads may be available.
During the registration process, you are asked to provide banking information which we use to pay for successful moves, provided we have collected all necessary documentation to mark a delivery complete. For faster pay, we recommend downloading the 1Disaptch mobile app which uses eBOL’s and guaranteed 24-hour pay.
1Dispatch mobile app is the official mobile app for Ready Logistics qualified carriers. Complete pickup and drop off inspections, protect from false damage claims, and use less paperwork with eBOL submissions. Download and/or update the mobile app for your Apple and Android device today.
If you have any questions about Ready Logistics’ qualified carrier network, please reach out to our Carrier Relations team via phone at 480.558.3200 option 4 or e-mail carrierrelations@readylogistics.com to get answers to your questions during normal business hours Monday through Friday 7 AM to 5 PM Arizona time.
There are several reasons why you may not able to book or receive loads from Ready Logistics. We recommend you reach out to our Carrier Relations team via phone at 480.558.3200 option 4 or e-mail carrierrelations@readylogistics.com to get answers during normal business hours Monday through Friday 7 AM to 5 PM Arizona time.
If you have an emergency after hours, please call our 24-hour emergency phone line at 480.316.2376. Leave a descriptive and detailed messaged regarding the issue at hand and wait for a member of our Dispatch team to contact you.